No Responden | Pertanyaan | Total | ||||||||
---|---|---|---|---|---|---|---|---|---|---|
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
1 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
2 | 4 | 4 | 4 | 4 | 4 | 4 | 3 | 4 | 4 | 35 |
3 | 2 | 3 | 2 | 3 | 4 | 3 | 4 | 3 | 4 | 28 |
4 | 4 | 4 | 3 | 4 | 4 | 3 | 3 | 4 | 4 | 33 |
5 | 4 | 4 | 3 | 4 | 4 | 3 | 3 | 4 | 4 | 33 |
6 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 3 | 4 | 35 |
Total | 22 |
20 |
23 |
24 |
21 |
21 |
22 |
24 |
23 |
200 |
Rata-Rata Pertanyaan | 3.67 |
3.33 |
3.83 |
4.00 |
3.50 |
3.50 |
3.67 |
4.00 |
3.83 |
33.33 |
Rata-Rata Unsur | 22 / 1 = 22.00 22.00 / 6 = 3.67 |
20 / 1 = 20.00 20.00 / 6 = 3.33 |
23 / 1 = 23.00 23.00 / 6 = 3.83 |
24 / 1 = 24.00 24.00 / 6 = 4.00 |
21 / 1 = 21.00 21.00 / 6 = 3.50 |
21 / 1 = 21.00 21.00 / 6 = 3.50 |
22 / 1 = 22.00 22.00 / 6 = 3.67 |
24 / 1 = 24.00 24.00 / 6 = 4.00 |
23 / 1 = 23.00 23.00 / 6 = 3.83 |
33.33 |
Rata-Rata Tertimbang Unsur | 22.00 / 6 = 3.67 3.67 X (1/9) 3.67 X 0.111 = 0.41 |
20.00 / 6 = 3.33 3.33 X (1/9) 3.33 X 0.111 = 0.37 |
23.00 / 6 = 3.83 3.83 X (1/9) 3.83 X 0.111 = 0.43 |
24.00 / 6 = 4.00 4.00 X (1/9) 4.00 X 0.111 = 0.44 |
21.00 / 6 = 3.50 3.50 X (1/9) 3.50 X 0.111 = 0.39 |
21.00 / 6 = 3.50 3.50 X (1/9) 3.50 X 0.111 = 0.39 |
22.00 / 6 = 3.67 3.67 X (1/9) 3.67 X 0.111 = 0.41 |
24.00 / 6 = 4.00 4.00 X (1/9) 4.00 X 0.111 = 0.44 |
23.00 / 6 = 3.83 3.83 X (1/9) 3.83 X 0.111 = 0.43 |
3.70 |
No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
---|---|---|---|---|---|
1 |
Persyaratan |
1 |
22 |
3.67 |
0.41 |
2 |
Waktu Pelayanan |
1 |
20 |
3.33 |
0.37 |
3 |
Kesesuaian Biaya Pelayanan |
1 |
23 |
3.83 |
0.43 |
4 |
Produk Spesifikasi Jenis Pelayanan |
1 |
24 |
4.00 |
0.44 |
5 |
Kompetensi Pelaksana |
1 |
21 |
3.50 |
0.39 |
6 |
Perilaku Pelaksana |
1 |
21 |
3.50 |
0.39 |
7 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
22 |
3.67 |
0.41 |
8 |
Maklumat Pelayanan |
1 |
24 |
4.00 |
0.44 |
9 |
Prosedur |
1 |
23 |
3.83 |
0.43 |
Indexs Survey Kepuasan Masyarakat | 3.70 ( Sangat Baik ) | ||||
Konversi | 92.59 | ||||
Mutu Pelayanan | A (Sangat Baik) | ||||
SATPAS POLRES BOYOLALI
Boyolali NIP.
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