Data Tabulasi Survey Kepuasan Masyarakat

SATPAS POLRES BOYOLALI

Tahun 2024

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 4 4 4 4 4 4 4 4 36
2 4 4 4 4 4 4 3 4 4 35
3 2 3 2 3 4 3 4 3 4 28
4 4 4 3 4 4 3 3 4 4 33
5 4 4 3 4 4 3 3 4 4 33
6 4 4 4 4 4 4 4 3 4 35
Total
22
20
23
24
21
21
22
24
23
200
Rata-Rata Pertanyaan
3.67
3.33
3.83
4.00
3.50
3.50
3.67
4.00
3.83
33.33
Rata-Rata Unsur
22 / 1 = 22.00
22.00 / 6 = 3.67
20 / 1 = 20.00
20.00 / 6 = 3.33
23 / 1 = 23.00
23.00 / 6 = 3.83
24 / 1 = 24.00
24.00 / 6 = 4.00
21 / 1 = 21.00
21.00 / 6 = 3.50
21 / 1 = 21.00
21.00 / 6 = 3.50
22 / 1 = 22.00
22.00 / 6 = 3.67
24 / 1 = 24.00
24.00 / 6 = 4.00
23 / 1 = 23.00
23.00 / 6 = 3.83
33.33
Rata-Rata Tertimbang Unsur
22.00 / 6 = 3.67
3.67 X (1/9)
3.67 X 0.111 = 0.41
20.00 / 6 = 3.33
3.33 X (1/9)
3.33 X 0.111 = 0.37
23.00 / 6 = 3.83
3.83 X (1/9)
3.83 X 0.111 = 0.43
24.00 / 6 = 4.00
4.00 X (1/9)
4.00 X 0.111 = 0.44
21.00 / 6 = 3.50
3.50 X (1/9)
3.50 X 0.111 = 0.39
21.00 / 6 = 3.50
3.50 X (1/9)
3.50 X 0.111 = 0.39
22.00 / 6 = 3.67
3.67 X (1/9)
3.67 X 0.111 = 0.41
24.00 / 6 = 4.00
4.00 X (1/9)
4.00 X 0.111 = 0.44
23.00 / 6 = 3.83
3.83 X (1/9)
3.83 X 0.111 = 0.43
3.70
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
22
3.67
0.41
2
Waktu Pelayanan
1
20
3.33
0.37
3
Kesesuaian Biaya Pelayanan
1
23
3.83
0.43
4
Produk Spesifikasi Jenis Pelayanan
1
24
4.00
0.44
5
Kompetensi Pelaksana
1
21
3.50
0.39
6
Perilaku Pelaksana
1
21
3.50
0.39
7
Penanganan Pengaduan, Saran dan Masukan
1
22
3.67
0.41
8
Maklumat Pelayanan
1
24
4.00
0.44
9
Prosedur
1
23
3.83
0.43
Indexs Survey Kepuasan Masyarakat 3.70 ( Sangat Baik )
Konversi 92.59
Mutu Pelayanan A (Sangat Baik)
SATPAS POLRES BOYOLALI
Boyolali
NIP.