| No Responden | Pertanyaan | Total | |||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | |||||||||||
| 1 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||
| 2 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||
| 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||
| 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||
| 5 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||
| 6 | 1 | 2 | 3 | 1 | 1 | 1 | 3 | 2 | 1 | 15 | |||||||||
| 7 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||
| 8 | 4 | 4 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 35 | |||||||||
| 9 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||
| 10 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||
| 11 | 4 | 4 | 3 | 4 | 4 | 3 | 4 | 4 | 4 | 34 | |||||||||
| 12 | 4 | 4 | 3 | 4 | 4 | 3 | 4 | 4 | 4 | 34 | |||||||||
| 13 | 4 | 4 | 3 | 4 | 4 | 3 | 4 | 4 | 4 | 34 | |||||||||
| 14 | 4 | 4 | 3 | 4 | 4 | 3 | 4 | 4 | 4 | 34 | |||||||||
| 15 | 4 | 4 | 3 | 4 | 4 | 3 | 4 | 4 | 4 | 34 | |||||||||
| 16 | 4 | 4 | 3 | 4 | 4 | 3 | 4 | 4 | 4 | 34 | |||||||||
| 17 | 4 | 4 | 3 | 4 | 4 | 3 | 4 | 4 | 4 | 34 | |||||||||
| 18 | 4 | 4 | 3 | 4 | 4 | 3 | 4 | 4 | 4 | 34 | |||||||||
| 19 | 3 | 4 | 3 | 4 | 4 | 4 | 4 | 3 | 4 | 3 | 4 | 3 | 4 | 4 | 4 | 4 | 3 | 4 | 66 |
| 20 | 3 | 4 | 3 | 4 | 4 | 4 | 4 | 3 | 4 | 33 | |||||||||
| 21 | 3 | 4 | 3 | 4 | 4 | 4 | 4 | 3 | 4 | 33 | |||||||||
| 22 | 3 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 34 | |||||||||
| 23 | 3 | 4 | 3 | 4 | 4 | 4 | 4 | 3 | 4 | 33 | |||||||||
| 24 | 3 | 4 | 3 | 4 | 4 | 4 | 4 | 3 | 4 | 33 | |||||||||
| Total | 90 |
84 |
97 |
97 |
88 |
99 |
92 |
97 |
98 |
842 | |||||||||
| Rata-Rata Pertanyaan | 3.75 |
3.50 |
4.04 |
4.04 |
3.67 |
4.13 |
3.83 |
4.04 |
4.08 |
35.08 | |||||||||
| Rata-Rata Unsur | 90 / 1 = 90.00 90.00 / 24 = 3.75 |
84 / 1 = 84.00 84.00 / 24 = 3.50 |
97 / 1 = 97.00 97.00 / 24 = 4.04 |
97 / 1 = 97.00 97.00 / 24 = 4.04 |
88 / 1 = 88.00 88.00 / 24 = 3.67 |
99 / 1 = 99.00 99.00 / 24 = 4.13 |
92 / 1 = 92.00 92.00 / 24 = 3.83 |
97 / 1 = 97.00 97.00 / 24 = 4.04 |
98 / 1 = 98.00 98.00 / 24 = 4.08 |
35.08 | |||||||||
| Rata-Rata Tertimbang Unsur | 90.00 / 24 = 3.75 3.75 X (1/9) 3.75 X 0.111 = 0.42 |
84.00 / 24 = 3.50 3.50 X (1/9) 3.50 X 0.111 = 0.39 |
97.00 / 24 = 4.04 4.04 X (1/9) 4.04 X 0.111 = 0.45 |
97.00 / 24 = 4.04 4.04 X (1/9) 4.04 X 0.111 = 0.45 |
88.00 / 24 = 3.67 3.67 X (1/9) 3.67 X 0.111 = 0.41 |
99.00 / 24 = 4.13 4.13 X (1/9) 4.13 X 0.111 = 0.46 |
92.00 / 24 = 3.83 3.83 X (1/9) 3.83 X 0.111 = 0.43 |
97.00 / 24 = 4.04 4.04 X (1/9) 4.04 X 0.111 = 0.45 |
98.00 / 24 = 4.08 4.08 X (1/9) 4.08 X 0.111 = 0.45 |
3.90 | |||||||||
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
90 |
3.75 |
0.42 |
2 |
Waktu Pelayanan |
1 |
84 |
3.50 |
0.39 |
3 |
Kesesuaian Biaya Pelayanan |
1 |
97 |
4.04 |
0.45 |
4 |
Produk Spesifikasi Jenis Pelayanan |
1 |
97 |
4.04 |
0.45 |
5 |
Kompetensi Pelaksana |
1 |
88 |
3.67 |
0.41 |
6 |
Perilaku Pelaksana |
1 |
99 |
4.13 |
0.46 |
7 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
92 |
3.83 |
0.43 |
8 |
Maklumat Pelayanan |
1 |
97 |
4.04 |
0.45 |
9 |
Prosedur |
1 |
98 |
4.08 |
0.45 |
| Indexs Survey Kepuasan Masyarakat | 3.90 ( Sangat Baik ) | ||||
| Konversi | 97.45 | ||||
| Mutu Pelayanan | A (Sangat Baik) | ||||
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SATPAS POLRES BOYOLALI
Boyolali NIP.
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